Contact information

  • Contact
    Questions about an order, sizing, or tracking: use live chat or email.

    • Live chat — bottom corner of the site. Fastest for tracking and common questions.
    • Email — midnightveildesigns@protonmail.com
    • Chat is available anytime. If it needs a person, we reply within 24–48 business hours.

    When you write, include

    • Your order number (for example #1087)
    • The product name
    • Photos laid flat if something is damaged or made wrong

    Common questions

    Can I change the size or item after I order?
    No. Once the order is placed we can’t guarantee a change.

    Do you take returns if the size is wrong?
    No. Check the size guide on the product page before you buy. We replace items that arrive damaged, defective, or incorrect.