Refund policy
Returns
Size exchanges
If the size is wrong and the item is unworn, we will exchange it within 30 days of delivery. You cover the return shipping. We send the replacement once we receive the original.
Full returns
We accept returns of unused, unworn items within 14 days of delivery. You cover the return shipping. We refund the product price only once we receive the item. Original outbound shipping is not refunded. Items that have been worn or washed are not eligible.
Use the size guide on each product page before you order.
Damaged, defective, or incorrect items
Your order should arrive in good condition. If it has a manufacturing fault, a bad seam, or it was damaged in the post, we will replace it at no cost to you.
Use our contact us form within 30 days of delivery with:
- Your order number
- Clear photos of the issue, laid flat
Don’t send anything back unless we ask. Once we confirm the problem, we send a replacement.
Lost or stolen packages
Every order is tracked.
If tracking says delivered and you don’t have it, open a claim with the courier. We aren’t responsible for theft after a delivery scan, or for parcels sent to an address entered incorrectly at checkout.